Veterans Services Division provides a network of Veterans Benefits Counselors (VBC's) who give information, counsel and assistance to veterans, their dependents and survivors in matters pertaining to federal and state benefits earned by honorable service in the armed forces of the United States. Veteran Benefits Counselors travel to all fifteen counties of the state. For a schedule of the monthly itinerant travel to your area call 1-800-852-VETS(8387).
Veterans Benefits Counselors will help you: process compensation and pension applications; appeal VA decisions; file for survivors death benefits; apply for aid and attendance and housebound benefits; certification of claim documents; request for military service records; upgrade military discharges; apply for special veteran license plates; provide information on general state benefits and assist with other questions about veteran benefits and entitlements. Our Veterans Benefits Counselors are accredited by the U.S. Department of Veteran Affairs and certified proficient by the State of Arizona to assist the state's veteran population.
ADVS Joins Fully Developed Claims Community of Practice
On September 9, 2013, the Arizona Department of Veterans' Services (ADVS) confirmed to VA Secretary Shinseki that ADVS was honored to join the Community of Practice surrounding Fully Developed Claims (FDC). ADVS shares the U.S. Department of Veterans' Affairs commitment to ensuring that veterans' claims are submitted and processed accurately and expeditiously. The FDC initiative is an important way that we at ADVS, with our 36 accredited Veteran Benefits Counselors, can be part of that solution.
In joining the Community of Practice, we pledge our commitment to increasing our submission of FDCs. Towards this commitment ADVS has:
- Participated in all VA Regional Office held training, VANTS conference training, and distribution of all fast letters. Revised operating procedures to promote the use of the EZ forms when practicable.
- Second, all ADVS Veteran Benefits Counselors are working in a paperless environment, supported with a claims management system. This affords ADVS management the opportunity to monitor and evaluate the use of and number of FDC's submitted monthly.
- Third, while anticipating the roll-out of the D2D program to enhance our efforts, ADVS is utilizing the Stakeholder Enterprise Portal (SEP) in the interim, and encouraging all veterans to enroll in e-Benefits and assisting them to do so.
We at ADVS are privileged to work with the VA and with Arizona veterans to make the claims process more efficient. We look forward to fulfilling the above stated commitments and to learning from other organizations in the FDC Community of Practice.
Click here to view the letter outlining ADVS's commitment to VA Secretary Shinseki.